When Nicholas Carr wrote that infamous article (“Does IT Matter?” by Nicholas G. Carr. Harvard Business School Press, May 2004), most refuted Mr. Carr vehemently. In 2004, it was hard to imagine a world where the Data Center is in the cloud and applications are delivered as a service. Nearly six years later, most firms are shifting to the cloud, collaboration and social computing, and SaaS technologies have become common place. But the question is does IT matter now? It still does, but we must credit Mr. Carr with one thing – we are beginning to think IT as both an utility and an enabler. The value of IT is best realized when it becomes a business enabler.
Rethinking “Does IT Matter?”